Refund & Return Policy
Thank you for shopping with Sopies Corner. We want you to feel confident when purchasing from our store, and we are committed to providing quality products and a positive shopping experience.
If you are not completely satisfied with your purchase, our return and refund policy explains how you can request a return and what to expect during the process.
30-Day Return Period
We accept eligible returns within 30 days of the date of purchase.
To qualify for a return, the item must:
-
Be unused and in its original condition.
-
Be in the same condition as when you received it.
-
Be returned in its original packaging where applicable.
-
Include your original order confirmation, receipt, or other proof of purchase.
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
Before sending anything back, please contact us at:
Email: info@sopiescorner.com
Please include your order number and a brief explanation of why you would like to return the item.
If your return request is approved, we will provide you with the necessary return instructions.
Prepare Your Package
Please package the item carefully to help prevent damage during transportation. Where possible, use the original packaging and include all accessories or components that came with the product.
Return Shipping
Unless the return is due to an item arriving damaged, defective, incorrect, or as a result of an error on our part, the customer is responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking, as Sopies Corner cannot be responsible for returns that are lost or damaged while being shipped back to us.
Refund Process
Once we receive your returned item, it will be inspected to determine whether it meets our return requirements.
We will then notify you by email whether your return has been accepted or declined.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Please allow up to 7 business days for the refund to be processed after your return has been approved. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Items That Are Not Eligible for Refund
Certain items may not be eligible for return or refund, including:
-
Products that have been opened or used.
-
Items that have been damaged after delivery due to misuse or improper handling.
-
Items returned without the required proof of purchase.
-
Gift items, where applicable.
-
Products that do not meet the conditions outlined in this policy.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
We carefully prepare orders before they are shipped, but if your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Email us at info@sopiescorner.com and include:
-
Your order number.
-
A description of the issue.
-
Clear photographs of the product and packaging, where applicable.
We will review the information and work with you to find an appropriate solution.
Exchanges
If you would like a different product, size, color, or style, the simplest option may be to return the original item, provided it qualifies under our return policy, and then place a new order for the item you would like.
A new purchase can be made once your original return has been approved.
Important Information
Please do not send a return to an address obtained from a previous order or from another source without first contacting Sopies Corner.
Return instructions may vary depending on the order, and we will provide the appropriate information after your return request has been reviewed.
Contact Us
If you have any questions about returns, refunds, exchanges, or a product you received, please contact us:
Sopies Corner
Email: info@sopiescorner.com
We are happy to assist you and will do our best to make the return process as straightforward as possible.